• +263 (4) 250 093 / +263 (0) 774 645 555

Reception Operations

8067

Reception Operations

This is for candidates who want to begin a career within the hospitality industry, specializing in accommodation services. They will wish to progress as a qualified receptionist. Candidates are required to demonstrate the ability to perform the necessary practical skills and the knowledge required to complete the assessments.

Outcomes:
  • Front Office Reception
  • Switchboard Operations
  • Guest Relations Officers
  • Cashier/ Accounts Clerk

Aims:
  • Providing a basic introductory insight into the operations and skilled areas of Front Office Service for trainees.
  • Developing basic skills, technical knowledge and essential learning experiences for employability primarily in the hospitality industry and other related sectors.
  • Functional units include - hotel organization reservation techniques, telephone techniques, health and safety as well as security.
  • Equip trainees with knowledge required to complete the assessments and apply this practically.

 

Level 1 Certificate in Reception Services 8067 -01

This is for candidates who want to begin a career within the hospitality industry, specializing in accommodation services. They will wish to progress as a qualified receptionist. Candidates are required to demonstrate the ability to perform the necessary practical skills and the knowledge required to complete the assessments.

The duration of the course is 6 months and the topics covered are:

  • Safety at work
  • Customer service in hospitality and catering industry
  • Introduction to equipment used in reception
  • Provide information to guests
  • Store and handle guest property
  • Introduction to the hospitality and catering industry
  • Reception service principles
 

Level 2 Diploma in Reception Services 8067 -02

This is for candidates who wish to work in the hospitality industry and already have knowledge of the basic principles of the work involved in a reception services department, or who can demonstrate commitment and enthusiasm to work and study in order to supplement their existing knowledge. They will wish to progress as a qualified receptionist. Candidates are required to perform and complete practical assessments and demonstrate knowledge through assessment.

The duration of the course is 6 months and the topics covered include:

  • Safety at work
  • Customer service in the hospitality and catering industry
  • Book accommodation for guests
  • Handling cash and guest accounts
  • Arrival and departure services
  • Promote products and services to guests
  • Reception office skills
  • Reception services principles II

 

Fees

Entry Requirements

At least 5 'O' Levels including English or 2 'A' Levels.
Age: 17 years and above.

Fees


"We train the best"